1. SUBJECT MATTER AND SCOPE

These Terms and Conditions govern the contracting and use of tourist accommodation services offered by Casa Rural El Nidal, C.B., both via direct booking and through electronic means, telephone, email, website, intermediation platforms, or other booking channels.

Accessing, browsing, and using the website, as well as making a booking, imply that the contracting party has had the opportunity to familiarise themselves with the applicable terms and conditions.

The holder of the booking declares that they accept these terms and undertake to make them known to all persons forming part of the booking.

These terms shall apply in conjunction with the specific terms of the booking and, where applicable, the conditions of the platform through which the booking was made.

Under no circumstances shall these terms limit the statutory rights recognised by law for consumers and users.

2. ESTABLISHMENT IDENTIFICATION AND TOURIST REGIME

Casa Rural El Nidal is a rural tourism accommodation establishment located in Casas de Don Pedro (Badajoz), subject to the tourism regulations of the Autonomous Community of Extremadura.

Specifically, its activity is subject to Law 2/2011 of 31 January on the Development and Modernisation of Tourism in Extremadura; Decree 65/2015 of 14 April establishing the arrangement and classification system for rural tourism accommodations in the Autonomous Community of Extremadura; Royal Decree 933/2021 of 26 October; Royal Legislative Decree 1/2007 of 16 November; Regulation (EU) 2016/679; Organic Law 3/2018 of 5 December; and any other applicable legislation.

The user undertakes to respect the conditions of use, facilities, authorised capacity, and internal regulations of the establishment.

3. BOOKING FORMALISATION

Enquiries and booking requests may be made by telephone, email, website, electronic forms, or intermediation platforms.

For direct bookings, the request shall not be considered definitively confirmed until the established deposit has been received and the establishment has issued the corresponding booking confirmation.

Unless expressly stated otherwise in the booking conditions, the deposit shall be 50% of the total amount.

The deposit must be paid within the period indicated by the establishment and, as a general rule, within 48 hours following the formalisation of the booking request.

The booking shall be confirmed once Casa Rural El Nidal has verified receipt of the deposit and sent the corresponding confirmation.

4. PAYMENT OF THE REMAINDER

The remaining balance of the booking must be paid, unless otherwise agreed in writing, upon arrival at the establishment and before or during the check-in process.

Additional services contracted during the stay must be paid in accordance with the conditions and prices communicated to the guest.

5. CANCELLATION CONDITIONS

Unless the contracted rate or booking platform establishes different conditions that have been communicated and accepted, the following policy shall apply to direct bookings:

Cancellation more than 15 days in advance: no cancellation fee shall apply, and the amount received as a deposit shall be refunded.

Cancellation between 15 and more than 3 days prior to arrival: 30% of the total booking amount may be retained or charged.

Cancellation within 3 days prior to arrival: 75% of the total booking amount may be retained or charged.

Cancellation on the day of arrival or no-show: the amount paid may not be refunded, in accordance with the conditions of the contracted rate.

The application of these conditions shall always be carried out in compliance with mandatory applicable regulations and specific contractual conditions.

6. METHOD OF COMMUNICATING A CANCELLATION

Cancellations of direct bookings should preferably be communicated in writing by email to info@casaruralelnidal.es.

The date and time of receipt of the communication shall be used to determine, where applicable, the notice period of the cancellation.

When the booking has been made through an intermediation platform, cancellation must be carried out in accordance with the procedure established by said platform.

7. CHANGE OF DATES

Requests to modify booking dates are subject to availability.

When a date change entails a new booking or a substantial modification of the original booking, the cancellation conditions corresponding to the initially contracted booking may apply.

Any modification must be expressly accepted by the establishment.

8. ARRIVAL AND CHECK-IN CONDITIONS

Standard arrival time is from 14:00 hours until 23:00 hours.

Guests must, whenever possible, communicate their approximate arrival time.

Arrivals outside the indicated hours must be requested in advance.

Requests for arrival outside standard hours must preferably be made at least 3 days in advance and are subject to availability and express acceptance by the establishment.

9. DEPARTURE AND CHECK-OUT

Standard departure time is up to 12:00 hours on the day of departure.

Guests must hand over keys or access media in accordance with the instructions provided by the establishment and ensure no personal belongings are left behind.

Departures after 12:00 hours require prior authorisation. When authorised, the price corresponding to the additional service or period previously communicated to the guest may apply.

10. DAMAGE DEPOSIT

Upon arrival, a damage deposit of €200 may be requested to cover damages or flaws attributable to the guest or accompanying persons.

The deposit does not constitute a penalty or an additional charge merely for staying at the property.

Where there are no damages attributable to the guest, the deposit shall be refunded.

Where there are damages attributable to the guest, the deposit may be applied towards the corresponding repair or replacement. If the cost of duly evidenced damages exceeds the amount of the deposit, the guest must pay the difference.

Damages resulting from normal wear and tear, age, pre-existing defects, or circumstances not attributable to the guest shall not be chargeable.

Damages may be evidenced by photographs, quotations, invoices, or other appropriate means of proof.

11. CONDITION OF THE ACCOMMODATION

Casa Rural El Nidal shall be delivered to the guest in suitable conditions of cleanliness, maintenance, habitability, and operation.

The guest must report to the establishment, as soon as possible, any defect or incident detected upon arrival.

12. CLEANING AND LINEN CHANGE

Cleaning and the provision of corresponding services shall be carried out in accordance with the conditions applicable to the establishment and its tourism category.

As a general rule, and in accordance with the conditions communicated by Casa Rural El Nidal: general cleaning shall be carried out every 7 days; linen changes shall be carried out with the necessary frequency and, in any event, with the periodicity required by applicable regulations and establishment conditions.

When the guest requests extraordinary cleaning services, a supplement of €80 per additional cleaning service of up to three hours may apply, including sheet replacement. This service is subject to availability.

13. MAXIMUM CAPACITY

The maximum capacity of the establishment is 18 persons.

The maximum authorised capacity must not be exceeded. The number of lodged guests must match the persons declared in the booking and registered in accordance with applicable regulations.

14. UNREGISTERED PERSONS AND VISITORS

The accommodation is intended exclusively for persons included in the booking and duly registered.

Visits by persons outside the booking inside the house or in its exterior facilities, porches, terraces, or other areas linked to the accommodation are not permitted, unless prior and express authorisation is granted by the establishment.

Any person staying or sleeping overnight must be previously notified to the establishment and must comply with legal registration obligations. Under no circumstances may the maximum authorised capacity be exceeded.

15. GUEST REGISTRATION

All guests must provide the legally required data for compliance with guest registration and communication obligations.

Pursuant to Royal Decree 933/2021, persons over fourteen years of age must sign the corresponding registration form under the terms established by regulations. Regarding minors under fourteen years of age, their data shall be provided by the responsible adult.

Guests must exhibit or provide identification documents or systems necessary to verify data required for registration.

Unjustified refusal to provide legally mandatory data may prevent the provision of the service when such communication is necessary to comply with a legal obligation.

16. SMOKING BAN

Smoking is strictly prohibited inside the facilities of Casa Rural El Nidal.

Where it is established that smoking has taken place in a room or indoor space, a supplement of €100 per affected room may be applied, intended to cover reasonable extraordinary costs of cleaning, ventilation, textile treatment, and/or odour elimination.

This charge must correspond to an objectively verifiable situation and may be evidenced by available means of proof. No charge shall be levied based on mere subjective suspicion.

17. PARTIES, EVENTS, AND GATHERINGS

Parties, celebrations, stag/hen parties, gatherings, or activities that may cause nuisance to neighbours, severely disrupt rest, or damage the facilities are not permitted.

The contracting of accommodation does not imply authorisation to hold events. Any extraordinary event or gathering must have prior and express authorisation from the establishment.

18. NOISE AND CO-EXISTENCE

Guests must maintain respectful behaviour towards other guests, neighbours, and the surroundings.

Loud music or television, shouting, annoying conduct, disruptive gatherings, and any behaviour severely disturbing rest must be strictly avoided.

Guests must respect municipal bylaws and other applicable regulations regarding noise and co-existence.

19. RESPONSIBLE USE OF FACILITIES

Facilities, furniture, appliances, equipment, and elements of the accommodation must be used in accordance with their intended purpose.

Modifications, tampering, or hazardous use of facilities are strictly prohibited.

Guests must immediately report any breakdown, damage, or situation that may affect safety.

20. KEYS AND ACCESS MEDIA

Keys, remote controls, cards, or access devices provided to the guest are for exclusive use during the stay and must be properly cared for.

Any loss must be reported immediately. If it necessitates replacing locks, devices, or security elements, the reasonable and evidenced cost attributable to the guest may be claimed.

21. KITCHEN — ROOM-BY-ROOM RENTAL

When Casa Rural El Nidal is contracted under a room-by-room rental modality, the kitchen shall not be considered a common-use area for guests, unless the establishment expressly indicates otherwise.

This condition shall not apply to the whole-house rental modality when kitchen use forms part of the contracted services.

22. PETS

Pets are accepted, provided they remain under the control of their owners and do not cause nuisance, damage, extraordinary dirt, or risks.

Pets may be admitted in accordance with conditions communicated by the establishment and provided their presence is compatible with accommodation characteristics and co-existence.

The responsible person must ensure the animal does not cause nuisance, damage, extraordinary dirt, or risks. Damages or extraordinary costs directly attributable to the pet may be claimed pursuant to applicable legislation.

23. MINORS

Minors must remain under the responsibility and supervision of their parents, legal guardians, or responsible adults throughout their stay.

The establishment does not assume custody or supervisory duties over minors.

The establishment may temporarily restrict the use of an installation for justified reasons of safety, maintenance, weather conditions, force majeure, or legal requirements.

24. BARBECUE AND USE OF FIRE

Where a barbecue is provided, it must be used exclusively in the designated area and in compliance with safety instructions.

Moving embers, fire, or combustibles into bedrooms or non-designated areas is strictly prohibited.

The use of the barbecue must conform to current restrictions and prohibitions regarding fire prevention and environmental protection.

25. MAINTENANCE STAFF ACCESS

Guests must facilitate access for authorised personnel when necessary to carry out maintenance, repair, safety, or conservation work.

In particular, access may be necessary for filling, inspecting, or maintaining the biomass boiler that provides hot water and heating to the facilities.

Whenever possible, the establishment shall inform the guest in advance. In urgent situations related to safety, breakdowns, or damage prevention, access may take place when necessary and proportionate.

26. DAMAGE, LOSS, AND FLAWS

The guest shall be liable for material damages caused by themselves or accompanying persons due to intent, fault, or negligence.

The establishment may claim the reasonable and evidenced cost of repair or replacement.

Damages derived from normal wear and tear, age, pre-existing defects, or causes not attributable to the guest shall not be chargeable.

27. SECURITY AND SECURING THE ACCOMMODATION

Occupants must keep doors and access points properly locked when leaving the house.

Exits, evacuation routes, or security elements must not be obstructed.

In an emergency, instructions from the establishment and public emergency services must be followed.

28. PROHIBITION OF UNLAWFUL ACTIVITIES

The accommodation may only be used for the contracted purpose.

Any activity contrary to current legislation or that may endanger persons, cause damage to the property, or severely prejudice co-existence is strictly prohibited.

29. SERIOUS BREACH AND TERMINATION OF STAY

Breach of these conditions may result in a requirement for the guest to cease the conduct immediately.

Where there is a serious breach affecting safety, the legal capacity of the establishment, the integrity of persons, facilities, or third-party rights, the stay may be terminated where sufficient legal or contractual grounds exist.

Considered particularly serious, inter alia: exceeding maximum authorised capacity; deliberately housing unregistered persons; causing severe damage; organising unauthorised parties or events causing severe nuisance; using facilities in a hazardous manner; committing serious safety breaches; or engaging in unlawful activities.

Termination of the stay must be carried out proportionally and with due regard to consumer rights.

30. OVER-OCCUPANCY LIABILITY

The booking holder is responsible for correctly declaring the number of persons who will occupy the accommodation.

The presence of undeclared additional persons may constitute a breach of contract conditions and legal registration obligations.

In cases of over-occupancy, Casa Rural El Nidal may adopt legally appropriate measures to restore the situation in accordance with authorised capacity.

If damages, expenses, or losses directly attributable to the guest arise from over-occupancy, these may be claimed when duly evidenced.

Where there is a legal obligation to report to authorities, the establishment shall make the corresponding communications.

31. PERSONAL BELONGINGS

Guests are responsible for their personal belongings. Leaving valuables unattended is strongly discouraged.

The liability of the establishment regarding property brought into the accommodation shall be determined in accordance with applicable legislation.

32. SERVICES AND MODIFICATIONS FOR JUSTIFIED REASONS

Casa Rural El Nidal shall endeavour to provide contracted services under agreed conditions.

When, due to breakdown, maintenance, force majeure, security reasons, legal requirements, or other justified causes, a service cannot be temporarily provided, the establishment shall inform the guest and endeavour to adopt a reasonable solution where possible.

33. COMPLAINTS

Guests may submit any claims, complaints, or suggestions they deem appropriate.

Casa Rural El Nidal shall provide official complaint forms upon request, in accordance with applicable regulations.

The submission of a complaint shall not be subject to retaliation.

34. PERSONAL DATA PROTECTION

Personal data shall be processed by CASA RURAL EL NIDAL, C.B., VAT (NIF) E06714562, as data controller, in accordance with Regulation (EU) 2016/679 and Organic Law 3/2018.

Data may be processed to manage bookings, provide contracted services, handle payments, comply with legal obligations, manage guest registration and communications, address enquiries and complaints, and manage incidents related to the stay.

Data shall be retained for periods necessary to comply with legal obligations and, where applicable, for periods necessary for the exercise or defence of potential claims.

Complete information on data protection is available at www.casaruralelnidal.es.

35. ELECTRONIC COMMUNICATIONS

The guest agrees that communications relating to their booking may be made via the email address or telephone provided during contracting.

The guest must provide correct contact details and communicate any relevant modification.

36. BOOKINGS MADE VIA PLATFORMS

When bookings are made via Booking.com or another intermediation platform, the conditions of the actually contracted rate and those platform conditions forming part of the contractual relationship shall apply.

The conditions of this document shall apply to the use of the establishment and internal regulations, provided they do not contradict contractual conditions or applicable regulations.

37. DECLARATION AND UNDERTAKING OF THE BOOKING HOLDER

I declare that the data provided is correct and that the persons forming part of my booking shall use the accommodation in compliance with current regulations, booking conditions, and internal regulations of Casa Rural El Nidal.

I undertake to communicate any relevant circumstance that may affect the booking, including the addition of extra persons.

Furthermore, I accept that material damages attributable to me or accompanying persons may be claimed under the terms established in these conditions and applicable legislation.

I declare that I have received, read, and understood these conditions and accept them for the contracted stay.

38. APPLICABLE LAW

The contractual relationship shall be governed by Spanish law and, in tourism matters, by the applicable regulations of the Autonomous Community of Extremadura.

Specifically, in their current version, the following shall apply: Law 2/2011 on Tourism of Extremadura; Decree 65/2015; Royal Decree 933/2021; Royal Legislative Decree 1/2007; Regulation (EU) 2016/679; Organic Law 3/2018; and other applicable regulations.

In the event of contradiction between these conditions and a mandatory rule, the latter shall prevail.

ANNEX I. CASA RURAL EL NIDAL HOUSE RULES

39. Respect and Co-existence

The accommodation must be used with respect for the rest, privacy, and rights of other guests and neighbours. Annoying or uncivil conduct, or behaviour severely disrupting co-existence, is not permitted.

40. Maximum Capacity

The maximum capacity of the establishment is 18 persons. This capacity must not be exceeded.

Only persons included in the booking and duly registered may stay. Visits by outsiders are not permitted without express authorisation.

41. Parties

Parties, stag/hen parties, celebrations, or gatherings that may cause nuisance to the neighbourhood or disrupt rest are not permitted.

42. Smoking

Smoking indoors is prohibited. Where it is established that smoking has taken place in a room or indoor space, an extraordinary cleaning supplement of €100 per affected room may be applied when necessary and duly justified.

43. Pets

Admitted pets must remain under the control of their owners and not cause nuisance, dirt, or damage.

44. Keys

Keys must be properly cared for and returned upon departure. Any loss must be reported immediately.

45. Security

When guests leave the accommodation, they must verify that doors and access points are properly locked. Security systems and emergency equipment must not be tampered with except when necessary.

46. Kitchen — Room-by-Room Rental

Under room-by-room rental modalities, the kitchen is not a common-use space for guests, unless expressly authorised. This limitation does not apply to whole-house rentals where the kitchen forms part of included spaces.

47. Maintenance

Guests must facilitate access for authorised personnel when maintenance work is required, including filling or inspecting the biomass boiler.

48. Environment

Guests are requested to make responsible use of water, energy, heating, and other resources, and to respect the natural environment and applicable environmental rules.

49. Damages

Any flaw must be reported immediately. Damages attributable to the guest or accompanying persons may be claimed pursuant to these conditions.