Terms and Legal Conditions

This terms and conditions (which can be modified at any time) apply to all direct or indirect services available online, through any mobile device, by e-mail or phone. By accessing, browsing or using our web site (www.casaruralelnidal.es) or any of our applications available through platforms (“the web site”) and/or by making a reservation, you acknowledge that you have read, understood and agree with the terms and conditions indicated below (including the fragment referring to privacy).

These pages, their contents, structure, infrastructure and the online booking service for accommodations made available through this web site (the “service”), are owned, operated and made available by CASA RURAL EL NIDAL, C.B. E06714562, located at street Ramón y Cajal, 20, CP 06770 in Casas de Don Pedro (Badajoz, Spain).

 

BOOKING CONDITIONS

Reservations and requests for information can be made by phone, e-mail or through any of its forms. No reservation will be binding until the client has accepted the offer and paid the amount of the deposit as detailed in the next point.

At the time of formalizing the reservation, a deposit of 50% of the total amount will be paid within 48 hours, by bank transfer to the account number that will be provided by phone or email. Reservations will be confirmed by email, once the credit is received.

Casa Rural El Nidal will only confirm a reservation when it can verify that the requested deposit has been paid, at which time the reservation confirmation will be sent along with the details of the reservation.

The payment of the rest of the total amount of the reservation must be paid, at the time of arrival at the farm.

Please note that the reservation will not be confirmed until Casa Rural El Nidal has received the initial deposit amount of 50% and the client has received a confirmation email.

Casa Rural El Nidal undertakes to deliver the accommodation in perfect conditions of cleanliness and use, and to provide a solution, as far as possible, to the problems that arise.

Said data is duly protected by the Official Law on Protection of Personal Data.

 

CANCELLATION POLICY

Cancellation more than 15 days before arrival: the establishment will not charge.

Cancellation more than 3 days and less than 15 days before arrival: 30% of the reservation will be charged.

Cancellation less than 3 days before arrival: 75% of the reservation will be charged.

Cancellation on the same day of arrival or no-show: the amount paid will not be returned..

If the booking does not include a reservation fee and the cancellation occurs on the day of arrival or no-show: the amount of the first night’s stay for each room booked will be charged as a penalty.

In cases that any amount will be refund to the client, the reimbursement made will be through bank transfer to the client’s bank account number provided through email (info@casaruralelnidal.es). Casa Rural El Nidal is not responsible for any errors in the bank account details provided. The client is the only responsible for providing the correct information to reimburse the booking amount.

In case the client changes the dates, the reservation will be considered as a new one, hence it will be subject to the cancellation conditions.

Any cancellation, including those due to force majeure, will be subject to our cancellation policy.

All cancelations will be made by sending an email to info@casaruralelnidal.es.

Cancellations made on the telephone are not accepted.

 

DEPOSIT

The house will be delivered cleaned and in perfect conditions of use.

If you book the full house, at arrival you need to pay a deposit of 200 euros.

Please note that, by accepting our Terms and Conditions, you accept that the damages caused by you or your accompanying party will be deducted from your deposit. The deposit will be reimbursed in cash at the check-out, if the house is in the same condition as at check-in. If the house has damages caused by the client, the corresponding amount to pay them will be deducted from the deposit, and in case that damages exceed the amount of the deposit, the client will pay the difference.

ARRIVAL AND CHECK-IN

Please, make sure you inform us about the approximate arrival time and/or of any delay or unexpected change in your arrival time, so that we can organize your check-in.

Your contact person at Casa Rural El Nidal will give you the key and all the information you need.

The house rural will be available for check-in from 14:00 to 23:00 of the arrival day.

If you need to check in before or after the available times, you have to send us an email at info@casaruralelnidal.es at least 3 days before your arrival. We will confirm you if the request is accepted or not by sending you an email to your email address.

 

DEPARTURE AND CHECK-OUT

Check-out time is 12 hs (noon). If you need to depart later, please tell it to your contact person at Casa Rural El Nidal when you book the reservation.

Any check-out later than 12:00 hs will be subject to the full price per night. Checking out after 12:00 hs will only be subject to availability and acceptance by the owner.

Please, give back the house and room keys to your contact person at Casa Rural El Nidal and make sure you have all your luggage and belongings.

 

CLEANING

Casa Rural El Nidal will be delivered in perfect conditions of use and cleanliness.

In accordance with the Regulations of Rural Accommodations (Normativa de Alojamientos Rurales, Decreto 65/2015, from the 14th April, regulating the ordinance and classification system of rural tourist accommodation in the Extremadura Region), being a 3 star hotel, and committed to protect the Environment, the bedroom and room toilet will be cleaned daily by the house owner, when the reservation is on a per-room basis, and it will be cleaned every 7 days, if the full house is booked. Bed sheets will be changed as frequently as needed, and in any case, every 3 days.

If the client requires additional cleaning services, a supplement of 80 euros will be paid per a 3-hour cleaning session, which will include the change of bed sheets.

 

RULES OF CASA RURAL EL NIDAL

Guests will take responsibility for closing and locking the house correctly when going out of the house.

Parties or gatherings that could disturb other guests are not allowed.

It is strictly forbidden to smoke in the whole house. If the occupants smoke, an extra cleaning service supplement of 100 €/room will be charged. Due the minimum suspicion, like tobacco smell or fag-end remainders, automatically leads the supplement.

The house is only reserved for the exclusive use of clients.

House capacity is 18 people; no more people can stay in.

Pets are welcomed, provided they are respectful and do not disturb other guests.

Visits are not allowed. It is not allowed, under no circumstances, to have more people than the maximum number of allowed guests defined in the description above, without communicating it to the owners, including children older than 2 years old. If the number of guests exceeds the capacity of the house, as indicated in the guide of rules and booking conditions, the owner can demand an economic compensation proportional to the price per person.

Casa Rural El Nidal will appreciate any suggestion you can give to make your future stays more pleasant. Thank you very much and enjoy your stay!